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We are recruiting Police Enquiry Officer vacancies across Devon and Cornwall.
Full adverts for each location and to apply are below.
Police Enquiry Officer | Full Time
Location: Barnstaple Station
Support your community with contacting the Police, support victims and enable crimes to be reported.
- Be the first point of contact for reported crimes and incidents of a policing nature coming to the front offices and via 101 and other non-urgent means,
- Provide an initial response to a wide range of enquiries from the public and other agencies, which may include offering advice, information and guidance on legislation, policing responsibilities, and police complaints and, where appropriate and necessary, ‘signposting’ to partner agencies,
- Receive and record information appropriately and accurately,
- Deal supportively and reassuringly with witnesses, victims, and the general public escalating to other police resources where appropriate.
- Help members of the public across a broad range of policing related enquiries. From time to time, this will include disturbing reports and material due to the nature of policing. However you will receive training and support to manage such enquiries. The purpose of policing is to safeguard the public, help detect and prevent crime and the PEO is a vital part of these core principles.
As a PEO you will deal with a broad range of policing related enquiries. From time to time, this will include disturbing reports and material due to the nature of policing. The purpose of policing is to safeguard the public, help detect and prevent crime and the PEO is a vital part of these core principles. On top of this we are looking for the following:
- Proven customer focus approach.
- Excellent communication skills, including experience of dealing with conflict.
- Ability to work under challenging and difficult circumstances.
- Effective team working skills.
- Knowledge of Microsoft Outlook and Word with the ability to use multiple bespoke IT systems (or similar).
- Full driving licence, unless prevented by reason of disability.
- A completive salary with yearly increments. £24,921 to £27,351 per annum, pro rata for part time workers.
- Plus, Weekend Working Allowance. Amount varies depending on shift pattern worked.
- 24 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays, pro rata for part time workers.
- Sick pay allowance, variable in accordance with length of service.
- Local government pension scheme.
- Supportive training and mentoring, including with IT and systems.
- Access to the Blue Light Card Scheme for discounts and services.
- Access to Group insurance scheme (via salary sacrifice scheme).
- Support networks, free Employees Assistance Programme, including for immediate family, and Occupational Health and wellbeing services.
- Continuing Professional Development.
- Making a difference within your community.
Shift pattern for each Police Enquiry Office varies. Please see individual vacancy adverts for further details
For the first 12 weeks approximately, there will the requirement for successful candidates to:
- Attend an initial induction course, which will likely be a full two weeks (37 hours each week) plus additional courses thereafter as required.
- Work 2 x ten hour shifts a week, on a rotating three-week pattern following the initial induction. For example, Mon/ Tues, Weds/Thurs, Fri/Sat.
- Travel to other police enquiry stations for initial training and mentoring as per the below table.
- You will be able to claim overtime for these additional hours for training purposes.
Stations we are recruiting for will be confirmed soon.
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Location |
Mentoring Station |
Please be aware that there may also be a need for the days, hours and locations to be adjusted to accommodate training during this initial period; as such, a degree of flexibility is required.
Where required, the use of a pool or hire car will be provided and the successful candidates will not be expected to travel in their own time and incur excess travel time outside of their normal commute.
Further Information about the role is available from the attached role profile. If there is any specific information that is not covered which you need advice on, please contact us by email:
Police Enquiry Offices Reopen
In 2023, PCC Alison Hernandez opened a series of Police Enquiry Offices (PEOs) as part of her project to reopen PEOs across Devon & Cornwall. The PCC continues this year with stations reopened to the public in Devonport (Plymouth), Looe, Ilfracombe, Honiton, Okehampton and Kingsbridge by April 2024.
This project opens up an exciting opportunity for new Police Enquiry Officers to join our police family and make a real difference in our communities.
The video below celebrates the initial stage of the project and reopening of enquiry offices.
Please be aware opening hours may have changed at some locations. To find out the current opening times for a station near you, please visit the Force website.
Positive Action Recruitment Support
We aim to build our workforce so that it reflects the rich diversity and complexities of our communities by attracting the best talent from the widest pool of people.
This recruitment support is for women, young adults under 25, people from a minority ethnic background and people with disabilities (and neurodiverse conditions).
Learn more below and register with the team to receive bespoke support.
