Welcome to Contact Management
The roles of Resource and Incident Management Officer and Contact Officer offers an exciting opportunity to be at the heart of the police, where you make a difference every day, making a key contribution to the lives of those across Devon, Cornwall and the Isles of Scilly when they are most in need.
Read more below to find the right career path for you today.
Contact Officers
Recruitment is closed
In our Contact Centres we are at the front line of policing, providing that vital first point of contact between the public we serve in Devon & Cornwall and our operational Police Officers.
Please click the button below to register your interest ahead of our next recruitment campaign so that you are notified ahead of launch.
A unique job for a unique person, this role demands a friendly, patient, broad minded individual with a positive attitude who can be there when people need it most. You must be able to work as part of a close knit, supportive team and make decisions in situations which may be frustrating or distressing for the caller.
Within this role you will play a critical role in our response to both emergency and non-emergency calls, providing a first class service to the public. You will be resilient, reliable and able to cope in a pressured environment – your decision making skills will be key. You will receive a huge variety of calls, often challenging in nature. At times you will be talking to people in potentially dangerous or vulnerable situations – they may be distressed or panicked and it is down to your ability to stay calm and determine the most appropriate response to make sure they get the help they need.
The role of a Contact Officer requires you to:
- Type and capture information, quickly and accurately
- Communicate in a concise and accurate manner
- Provide a high quality customer service
- Listen effectively and extract specific information to determine the correct response
- Demonstrate an aptitude for quick decision making and effective problem solving
- Learn and retain information
- Work effectively and enthusiastically as part of a team
Resilience is a key factor of the Contact Officer role. It’s a 24/7 job so there will be times when you are working weekends, bank holidays and even Christmas Day some years. There will also be times when you are feeling tired and still having to take those extremely difficult and sometimes traumatic calls. Whilst it’s true that this is not a job for the faint-hearted, on the other hand you will be working in a great environment with plenty of support as part of the police Family.
Salary
Earn up to £35,321
- The starting salary is £29,905 with incremental yearly progression to £32,821 (which includes 20% shift allowance).
- This post also attracts a weekend working allowance (which is claimable). This accumulates to approximately £2,500 per annum.
Benefits
- 25 days annual leave (30 after 5 years) plus bank holiday allowance.
- Automatic enrolment in the Local government pension scheme.
- Free parking Limited in Crownhill, Plymouth. Free Uniform, 24-hour Gym access (only £3.50 per month), free Eyecare vouchers, Blue Light Card, Access to Trade Union.
The role is 24/7 365 days a year and we work shifts to achieve this which are 6 days on 4 days off. Please visit the job advert for more detail.
Resource & Incident Management Officer
Recruitment is closed
Resource and Incident Management Officer is an exciting new role that provides a vital link between members of the public and operational Police Officers.
Learn more below and register your interest to be informed when recruitment reopens.
Resource and Incident Management Officers provide a vital link between members of the public and operational Police Officers, whilst making a key contribution to the lives of those across Devon and Cornwall when they are most in need.
You will work closely with our Police Officers, deploying them to both routine and emergency incidents via police radio channels whilst prioritising the vulnerable, assessing risk and responding appropriately according to needs.
The role will also require you to assist in taking 999 calls and calls from other agencies such as the ambulance service.
This is a unique job for a unique person which demands excellent communication skills, good attention to detail and a positive attitude. You must be able to work in a fast-paced environment as part of a close knit, supportive team, as well as make decisions in situations which may at times be distressing. The ability to listen effectively, multi-task and type information accurately is essential.
Salary
- The starting salary is £36,939 rising by yearly increments to a maximum of £40,698 per annum (which includes 20% shift allowance).
- This post also attracts a weekend working allowance (which is claimable) This accumulates to approximately £2,500 per annum.
- Automatic enrolment in the Local government pension scheme.
- Benefits 25 days annual leave (30 after 5 years) plus bank holiday allowance.
- Free parking Limited in Crownhill, Plymouth. Free Uniform, 24-hour Gym access (only £3.50 per month), free Eyecare vouchers, Blue Light Card, Access to Trade Union
The role is 24/7 365 days a year and we work shifts to achieve this which are 6 days on 4 days off. Please click below for full details.
Awareness Events
Join us in one of our pre-recorded, virtual awareness events in the videos below. Learn more about the positions, recruitment process and if one of these roles is for you.
What does a Contact Officer do?
Talking to people in crisis is often a rather daunting and challenging prospect. You will need to listen very carefully to identify their needs, ask the right questions, risk assess the situation and decide how quickly police officers need to attend, all within minutes or sometimes seconds. Devon & Cornwall Police will support you throughout your training to ensure you have all the knowledge, skills and confidence to deal with any situation. Below is a brief outline of your learning journey when you join Devon & Cornwall Police.
Positive Action Recruitment Support
We aim to build our workforce to reflect the rich diversity and complexities of our communities by attracting the best talent from the widest pool of people.
We are currently under-represented by women (in police constable, detective constable and special constable roles), people who are Black, Asian or of ethnic heritage, and people who are disabled or neurodiverse. If you fall within one of these under-represented groups, our Positive Action Team can provide support ahead of a recruitment process.
You can find out more and register for positive action support via the link below.
